Our Reviews

Everyone is friendly and helpful and the things we needed done were done in good time

As always, the staff did a fine job.

The service department was fast and efficient.

Quick and effective

The staff is always knowledgeable and helpful

Exceeded expectations

It was very easy to schedule an appointment. The appointment was within a week, and staff member Bri was very nice.

This is the second time I have had an appointment screw up. Credit to the service department as they got me in anyway. I'm not sure if I will continue to use this dealership for my services. I'm really disappointed with scheduling. The old team never had this kind of issues, makes me wonder why they are no longer with the service department.

Very courteous service staff. Their change was one of the quickest I've had.

Corey Franklin and the rest of the Team at Waschke were a pleasure doing business with, Very welcoming.

The needed part had to be ordered and arrived the next day. We had to go out of town for a few days and the allowed us to keep our car at the shop until we were back. Very appreciative!

Brie and Tara do. A great job Pleasure working with them

Quick. No nonsense. Thorough.

Everything smoothly run from check-in to picking up vehicle after oil change.

Awesome

Great service.

We were very pleased with the service we received from our sales person, Jared Wagner. He was very knowledgeable, made us feel comfortable, answered our questions, and those questions, he could not, he found the answers for us. We ran into some technology/technical difficulties while he was making sure we got the Veteran's discount. He was very patient and persistent getting through these stumbling blocks. We would definitely recommend Jared to others. Jen also was did a great job, she was very thorough going through the financials and made sure we understood everything we signed. Thank you for the great service...

The service department is great. As for the quality of GMC it is horrible. Multiple recalls, new engine GM just needs to buy my truck back, fixing the issues is not the acceptable any more after the grill coming off my truck while my family being in the truck. This is totally unacceptable and looking to seek legal action.

Very accommodating

Service was quick, complete and proper

Our sales men Jared was great to work with we really appreciate everything.

Explains well of my vehicle. Also friendly

The people are great. I wasn't happy that there wasn't more communication with what was going on with my vehicle before they did what they did. I was called and told it would be $2300 to fix it. My vehicle is a 2020 and I haven't even owned it 2 years, which I bought from your dealership. Then I was told I had an invoice to pay before I could pick it up and that was $200. I wasn't expecting that and my vehicle wasn't even fixed. I expect more from a dealership.

This is my 3rd Buick Enclave……I keep coming back because of the good service and great sales staff.

Waschke is always top notch service with a smile!! Will always shop here with confidence and knowing it will always be the best!!

Pretty painless. No pressure. Every question answered.

Was Good Job

Very knowledgeable and friendly staff

The young lady scheduling the appointment was excellent Service was very good also

I was greeted upon entering politely and courteously. I was asked if I had any questions. After speaking with Jared, we went and looked at the vehicle I was interested in. The following 24 hours were full of communication, information and professionalism. I never felt pressured and I had every question answered. It was a complex issue for us and your staff - hands down - did a great job at solving any issues and moving forward. We couldn’t be happier with our purchase or with your team of professionals. Even after the deal was done, we’ve gone back and been treated exceptionally well and helped with questions far after our purchase was signed. Thanks to everyone who was a part of our vehicle purchase experience!

I was happy with everything

Great job

Very pleasant and arranged for me to get a ride home

I got an oil change and tire rotation. The service was done within an hour. Great as usual :)

I brought my truck in for an oil and filter change. It was done quickly and I was treated with respect and thanked for bringing my vehicle there for service.

very fast service

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ 👍 👍 😊 😊 😊 Waschke’s went above and beyond the call of duty to make right what the “dealership “ that sold me my pre-owned pickup failed to do. The other place gave me a text that said “Sorry to hear that” when I told them the truck smelled like gasoline the day after I got it home. Waschke’s diagnosed the problem as a cracked fuel pump right away and did everything to help fix the problem that should have been fixed by the other dealership. Aaron, Bree, Brian… thank you for treating me like I was your most important customer. My pickup runs like a dream and you all made up for the poor customer service experience I received elsewhere. They saw me as a foolish old woman who was buying a pickup. You all made me feel worthy and capable. Bravo, Waschke’s. Bravo!

My 2021 GMC Sierra had a factory default, and the tailgate kept popping open. There is a recall for this default on newer models, and I am requesting a reimbursement of $108.08 for the work done on 7/18/2025. Switch part# 85877553 internally failed, and it was verified that the Tailgate switch was inoperable. I have been a loyal GM customer (customer # V87677) for decades, thus please reimburse me $103.08 as this is the fault of GM. My advisor Brianna did an excellent job.

Great service.

This is the second truck we have purchased at Waschke, both through Cory. He is always friendly, informative and patient with us making the whole purchasing experience painless. Everyone there is friendly and helpful.

My wife and I have had most of our service done here. We have purchased several of our vehicles here and have been happy with the service.

Brought my 3500 GMC in for an oil change and tire rotation. They took the truck in on time and while rotating the tires they found a roofing nail in one of my tires. They fixed that and did the rotation and oil change in less than an hour!! Excellent work by the service department!!

All was good

Needed some service work (recall notices) performed on my vehicle. Appointment made…very good service… everything done in a timely manner and explained to me when done.

Friendly staff and quick service

I am so happy with my new car and my whole experience with Ken Waschke Auto Plaza. I would highly recommend them to anyone.

It was a pleasure doing business with you, thanks for making it easy.

The staff was very nice and friendly. The work was done in a timely manner.

Always friendly & great service

Always friendly!! Always quicker than I expected! Never an issue with their service!!

Normal visit and all work was completed expeditiously.

Great service, friendly staff

Work was done very well! Those working in the service department were very courteous and efficient. Thank you!

Oil change and tire rotation. Great service! They got me in right away with no delays or issues. Just a little disappointed to find out that my service plan of oil changes had expired in April 2025 even though I think still had some left. That’s on me though - I should’ve known. I’m sure that was made very clear when we bought the vehicle in 2020. All in all - a great family owned business that always takes care of us. They have our business indefinitely.

Friendly greeting, fast service, nice customer waiting area.

As usual everything was great!

Corey did a nice job explaining and getting us into a new vehicle.

Always have had great service on our vehicles.

Staff are always welcoming and good.

Appt. was very easy to get prompt service.

Very good dealership

Corey was our salesman. He was very professiona. He was thorough, knowledgeable, and simply a nice person to deal with.

Brought in truck, was professionally greeted and work completed quicky.

We were getting onstar notifications about our battery. We called on more than one occasion and they told us to ignore them. Brought it up again when we brought it for the oil change. Said we would like it checked out. They told us again to ignore it if the vehicle wasn’t getting notifications inside the vehicle. Went to start the car this morning and it was dead. Went live in a rural area with only one vehicle. Had to find a neighbor to jump the vehicle. Had to cancel an appointment that we couldn’t get to. Took it to WASCHKE today and guess what- it needed a new battery. We could have avoided all of this if they had checked when we asked them to. Apparently the onstar app does work.

In July I brought my vehicle in for a coolant leak as I found antifreeze leak on my garage floor. Vehicle was repaired. I again found an antifreeze leak on my garage floor and vehicle was brought in for a coolant leak repair on 9-5. Your staff has always been courteous and helpful. On 9-5 they found that it would take a longer period of time, many hours, to fix my vehicle. Since there was no loaner car available, they drove me all the way to Embarrass and back so I did not have to wait. Staff went the extra mile to take care of a customer.

No

Brought our 2019 Terrain in for Service. Got it done real quick and also changed the cab air filter! Very pleased with everyone at Ken Waschke Auto Plaza. Highly recommend!!

None

I have always had good service with this dealership

Absolutely a great place to buy a vehicle, I’ll definitely be back for my next auto

Very polite and friendly girl at the desk and very fast service

First, service advisors are always good. My experience with this recall left very perplexed. My truck has had several recalls this past year and this one for the top part of my grill caused additional damage to my truck by the grill falling off the truck at 65 mph. Neither Waschke or GMC did the right thing by paying for the additional damage caused to my truck by the faulty parts that caused the issue. Because of this result, I am taking my business away from GMC and Waschke. Last, I have been a GM customer all my life and had way to many issues with this vehicle.

No pressure. New the vehicle and answered my questions.

It's not the closet dealership to us but we've always like going to Waschke's for serving of our vehicles. This time it was for the first oil change/servicing of our 2024 Buck Envision. Upon arrival we learned from then that the service was to be done free of charge since it was the first one on this leased vehicle. That was nice news and the staff there are very cordial and knowledgeable.

Listen to concerns well

I was there for routine maintenance, an oil change & tire rotation. Everything went smoothly. I appreciate being able to drop off my vehicle and them calling me once it is done. It makes it more convenient.

Done well in a timely manner.

Everything went fine. I had mud flaps installed on my new Acadia. My only concern is that the dealership should provide the technicians with paper floor mats to protect the vehicle from their dirty shoes. This used to be the standard for many years throughout the industry but it appears to have disappeared. It needs to be brought back.

Great all the way around! Your service manager should be congratulated for a wonderful experience!

I was very satisfied with Bryan, and Jared, there knowledge on the vehicle that I purchased was excellent they were very helpful explaining every detail of this vehicle and took the time to answer all the questions that I had about the vehicle. The dealership should be were proud of these two gentlemen there knowledge and experience in helping people who are looking to purchase a vehicle will help to satisfy the person or persons who are looking for the vehicle that will meet their needs! Thank you Bryan and Jared and the rest of the Waschke team!! David Morrison Sr.

Drop off vehicle early, day before, and pick up the following day when I was expecting it and told that my engine checked out okay and the oil was changed too; also the winter tires were put on and balanced as I expected.

It was fast and on time.

Very knowledgeable salesman

On time. Polite

It was amazing

Great to work with. Found the exact car we were looking for.

Very easy to get an appointment and quick service

Our sales person Corey is very easy to talk with and explains things very well!

They do a excellent job

Excellent work, even called my warranty for extra work that was unforeseen. 10/10 customer service. Only “complaint” is no window sticker after the oil change

It took a month to have my vehicle looked at, than 3 weeks to get the parts and after getting the parts it two more weeks to get it fixed. The worst part was the communication that did not occur with why so much delay in fixing my vehicle.

Fast friendly service

Very friendly and prompt service

It was a quality buying experience. My questions were answered and an acceptable deal was made.

Always friendly

GOOD FOLLOW UP

Good, fast service

Friendly staff at the service desk. Service wasperformed in a timely fashion.

Great service and people- they are soo friendly and knowledgeable.

I have brought my car in now 3 times and next week will be the 4th time for the same thing. My tire assist keeps going off and needs fixed. They say its fixed and all ok and then a few weeks later it goes off again and I need to come in and get fixed. it is getting very old. I don't have the time to keep coming in, I do work you know. I don't understand what is going on and why they can't get it fixed the first time. I'm at the point where when it goes off, I want to cry. I don't want to have to keep going over there to get fixed that is at least 2 1/2 hours out of my morning and I work afternoons. Im to the point I think someone owes me a free car detail or something.

Staff is always friendly and helpful.

ALWAYS THE BEST SERVICE ! EVERYONE IS ALWAYS SO KIND AND COURTEOUS.

Easy and efficient.

Originally said I would have to leave car for work to be done, but while waiting for a ride, they managed to diagnose the problem and fix the car within 30 minutes.

Everything done in a timely manner.

Service department is always friendly and they explain everything.

Normally, I have a good experience. This time, my check engine light came on, so I made an appointment for Tuesday January 6th at 8:30 AM with app. Received a call on Monday the 5th. The service person, I don’t recall her name, explained she was booked until the 20th. I was confused as the app said there were appointments available. Anyway, after much discussion, she said to drop it off Tuesday morning. My car was looked at on Tuesday and the problem solved. However, if you’re not going to honor all appointments, you need to disclose that or take them down. I understand the service reps frustration with this, but I only was following the instructions on the app.

Very professional and cared about my needs and expectations! Have always experienced a family like atmosphere and not any pressure to make a decision that I wasn’t comfortable with. From sales Andrew and Corey and Brent over seeing that experience.

Friendly, no pressure, real sales people

This was an extremely low pressure experience. Our questions and concerns were all answered with honesty. The "family" environment within the dealership alone helps the whole experience for the purchaser.

Good quick service

Quick drop off for routine maintenance-oil change, tire rotate & 5 point check.

Pretty good people working their. They are always willing to help you with your issues.. Of all the dealerships I have dealt with over the years this one is number 1 in my book..

Very happy with the whole experience.

Awesome service!!!

Appts were a couple weeks out the lady in service said if I could just drop the vehicle off they could try to get it in and worked on between other appointments. Dropped it off on a Monday and Wednesday afternoon my truck was done. Absolutely fantastic

EVERYTHING WENT BETTER THAN I COULD IMAGINE. ABSOLUTELY PERFECT OIL CHANGE! THEY HAD MY VEHICLE IN RIGHT AWAY, GOT IT DONE QUICKLY AND DIDN'T SPILL A SINGLE DROP. IF I HAD DONE IT MYSELF IT WOULD HAVE BEEN A HUGE MESS. THANKS, KWAP, FOR ANOTHER IN A LONG LINE OF ENJOYABLE EXPERIENCES!

Forgot to show up for my appointment. They worked to get me in the day I went in to make a new one. They did.

Having a ride home and back rather than waiting g for hours or needing a friend or spouse to pick you up is amazing. Thank you. Plus service was excellent.

Great service

Absolutely amazing, friendly, courteous and very professional..Why anyone would go anywhere else is beyond me..

They did everything I ask

The service team is good. Had i known my engine light comes on all the time because I don't drive that far enough I wouldn't have bought the car. As it is I'm looking for a new one.

Great service

My appointment was over two weeks away but I was told if I could leave my truck they may get to it sooner. That found the electrical problem and changed the engine oil due to fuel dilution caused by the misfiring. They repaired it the very next day. The labor cost seemed high but not shocking.

It all went as planned. No surprises !

Top notch service and customer service as always!

Prompt and courteous service. The salesman took time to find out exactly what I wanted and was also very cognizant of my price range.

The part that I brought my vehicle in to get fixed, did not get fixed. I knew within seconds of driving it. They stated that they drove it, everything was fine, and fixed. When I called to discuss it, no one answered the phone, twice.

Very friendly and knowledgable

Very good

Glad I stopped in! Had a sheep, informative salesmen Jared. Thanks

They always take care of me.

Efficient friendly service

Great Service

I'm always happy with your service but it's very frustrating that you don't schedule a specific appointment time. Coming from an hour away and having to wait your turn is very frustrating. I've been there from no waiting time to 4-5 hours.

Everyone is friendly and helpful and the things we needed done were done in good time

Friendly Staff, quality service/.

Very personable and efficient!

It is always a pleasure to visit this dealership. Everyone is very pleasant and willing to assist.

Great service. Friendly staff. Job done in a timely manner. Thank you

The people I saw were very pleasant and helpful. Car work was done in a timely manner and the Encore and I were happy.

Friendly

Very good service